Terms and Conditions

Site Contents Usage

Visiting our Homepage is your personal choice. Any privacy-related dispute is subject to this notice and our Conditions of Use, including damage limitations, dispute arbitration, and state laws. For concerns regarding the Privacy Policy, contact us—our support team is happy to help.

As our policies can change at any time, we recommend reviewing them every time you visit to make a purchase.

We collect navigational data (e.g., page visits, loading speeds) to improve your experience. All materials on this site are protected intellectual property owned, controlled, or licensed by Digitaurus.

The Site and all contents are for personal, non-commercial use. Clients may download content for personal use only—no rights or ownership are transferred. Reproduction, distribution, or sale of content is prohibited.

Testimonials

All feedback, comments, and submissions provided to Digitaurus are the company’s property. We own full rights and are not obligated to:

• Maintain confidentiality of comments
• Pay compensation for comments
• Respond to any comments

We may also use testimonials and client logos across digital and print platforms.

Electronic Communications

When you visit our site or send emails, you’re communicating electronically. You consent to receive communications from us the same way. All legal notices and agreements will be communicated via email or site notifications.

Copyright / Trademarks

All site content (text, graphics, images, downloads, etc.) is property of Digitaurus or its suppliers, protected by Australian and international copyright laws. Trademarks belong to their respective owners and cannot be used without permission.

Your Account

Users are responsible for maintaining the confidentiality of their accounts and passwords, and for all activities under their accounts.

Copyright Complaints

If you believe your intellectual property rights have been violated, please follow our procedure for filing copyright infringement claims.

Cancellation / Refund Policy

We aim for 100% customer satisfaction with our unlimited revision policy. If we fail to meet expectations, you may request a refund as per the schedule below:

• Before initial delivery: Full refund (minus 10% service fee)
• Within 48 hours: 66% refund (minus 10%)
• 48–120 hours: 33% refund (minus 10%)
• After 120 hours: No refunds

Refunds will not be issued for change of mind, personal preference, or any reason unrelated to the quality or delivery of our services.

Refund requests must be submitted within 5 days of receiving the initial designs. No response for 14 days will result in project archiving and a $300 reactivation fee.

All refund requests are handled case-by-case by our support department. Once a refund is processed, Digitaurus Tech retains full ownership of the design work, and you may no longer use or claim any part of it.

Cancellation of the project at the request of the Client must be made in writing. In the event cancellation is requested, we shall have the right to retain all payments to date, and any invoiced amounts will be deemed payable on the contract. In the event this amount is not sufficient to cover the Development time and expense already invested in the project, additional payment will be due for the hours incurred at Digitaurus Tech's hourly rate. Due to the intensive hours taken to design a website we do not offer refunds. You will have rights to all work completed and it will be transferred within 72 Business hours of cancellation.

How to Claim a Refund

• Call us: (408) 705-1785
  
• Use Live Chat on our website

We’ll attempt to resolve issues first, then proceed with a refund if needed. Upon refund, design rights are transferred to Digitaurus.

SMS Consent Communication

1. SMS Consent

By checking the optional SMS checkbox on our Contact form or service inquiry forms and submitting your phone number, you agree to receive text messages from DigiTaurus. Consent is not a condition of purchase, and you can submit an inquiry without agreeing to receive texts. Your phone number, text messaging opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

2. Types of SMS Messages

If you opt in, you may receive text messages related to your inquiry, such as:

• Replies to your inquiry and follow-up questions
• Project updates and scheduling of calls or meetings
• Customer support messages

Example: “Hi, this is DigiTaurus. Thanks for your inquiry. We would like to schedule a quick call about your project. Reply STOP to opt out, HELP for help.”

3. Message Frequency

Message frequency varies depending on your conversation with us.

4. Fees

Message and data rates may apply depending on your carrier and plan.

5. Opt-In Method

You opt in by checking the unchecked SMS consent box on our online forms and submitting the form. We do not collect SMS consent verbally or on paper.

6. Opt-Out Methods

To stop receiving text messages, reply “STOP” at any time. You will receive a confirmation and no further messages.

7. Help

Reply “HELP” to any message for help, or call (408) 705-1785. You can also visit our Contact Us page.

8. Standard Disclosures

• Consent is not a condition of purchase
• Message and data rates may apply
• Message frequency varies
• Reply STOP to opt out, reply HELP for help
• See our Privacy Policy

Digitaurus App SMS Terms

These terms apply to text messages sent and received through the Digitaurus consumer app, which gives individual users a US virtual number for texting, calls and voicemail. See the app page.

1. Consent

During sign-up, the app shows an unchecked consent checkbox. You consent to receive text messages only by ticking it yourself. Consent is not a condition of purchase. The exact consent text is on our SMS opt-in page.

2. Types of Messages

• Person-to-person messages: texts you send to, and receive from, contacts you choose.
• Account and voicemail notifications: for example, alerts about your account and new voicemails.
• Two-factor authentication (2FA) codes: one-time codes to verify your identity.

3. Prohibited Use

Marketing, promotional and bulk or mass messaging are prohibited. Spam and unsolicited messages are not allowed. We may suspend or terminate accounts that violate this rule.

4. STOP and HELP

Reply STOP to opt out of app text messages at any time. You will receive one confirmation message and no further messages unless you opt in again. Reply HELP for help, or contact us at info@digitaurus.tech or (408) 705-1785.

5. Message Frequency and Rates

Message frequency varies based on your use of the app, your contacts' activity, and the notifications and 2FA codes you trigger. Message and data rates may apply depending on your carrier and plan.

6. More Information

See our Privacy Policy for how we handle your information. Carriers are not liable for delayed or undelivered messages.